Refund Policy
We want you to be completely satisfied with your purchase. However, we understand that there may be instances where you need to initiate a refund. Please read our refund policy carefully to understand the terms and conditions:
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Eligibility for Refund:
- We accept refund requests within days from the date of purchase.
- To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as you received it.
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Refund Process:
- Provide your order number, the reason for the refund, and any supporting documentation or images if necessary.
- Our customer support team will review your request and guide you through the next steps.
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Refund Approval:
- Once your refund request is approved, we will provide you with a return authorization and instructions on how to return the item.
- Please ensure that the item is securely packaged to prevent damage during transit.
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Return Shipping:
- The customer is responsible for the return shipping costs unless the return is due to a defect or an error on our part.
- We recommend using a trackable shipping service to ensure that the returned item reaches us safely.
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Inspection and Processing:
- Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria.
- If the return is approved, we will process the refund within days, and a credit will be automatically applied to your original method of payment.
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Non-Refundable Items:
- Certain items, such as personalized or custom-made products, may not be eligible for a refund unless they are defective or damaged upon receipt.
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Cancellation Policy:
- If you wish to cancel an order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled.
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Contact Us:
- If you have any questions or concerns about our refund policy, please feel free to contact our customer support team.